From the monthly archives:

March 2009

“Research: First Steps for Designers” Elliot Jay Stocks

by Kurt S. on March 28, 2009

The World Wide Web Newsletter Issue 1

In his new book, Sexy Web Design, Elliot Jay Stocks shares the methods he uses to create stunning web interfaces—and one of the most important steps is to do some research. In this sample from the book, Elliot explores different ways to gather inspiration and cool ideas for your next project.

Look Outside the Web

I’m a keen believer in the idea that if you only use web sites for inspiration, you’ll only ever build a web site that looks like other web sites. Of course there’s nothing wrong with that—it’s essential that a web site looks and behaves like one—but you risk your design growing stale if you search for stimuli in only one place.

There’s a whole world out there full of outstanding design—architecture, fashion, product, packaging … why confine yourself to one medium and limit your creative potential? Take your trusty camera and go for a walk—collect photos of signs, textures, anything that grabs your fancy. Doodle in a notebook whenever you have an interesting idea. Before you know it, you’ll have a huge collection of inspiring material from the real world.

If you look at the world of print design in particular, you’ll see most of the same principles of web design at work. After all, the new discipline of web design is derived from years of print design tradition, but with a few of the limitations and freedoms reversed. So there’s still plenty of inspiration we can take from the print design world to better inform what we can achieve on the Web.

Collection Tools

I’ve been saving interesting and inspiring snippets in my Flickr profile, but it’s not the only way.

RealMac Software—the team behind web development application RapidWeaver—have recently released LittleSnapper, a Mac application that allows you to collect sources of inspiration from the Web and share them with your peers. It’s a nifty new tool for Mac-based designers, and one I’d heartily recommend.

For Windows users, TechSmith’s Snagit application captures screenshots and screen images, with a library you can use to organize your screenshots by tags, URLs, and date.

Then there’s Evernote, suitable for both Mac and Windows, an all-encompassing note-keeping application that you can access from just about everywhere, thanks to versions for your desktop, phone, and web browser. You can create, upload, and save images, text and audio, and if there’s text contained within the image, Evernote’s optical character recognition (OCR) engine will identify it and make it searchable. That’s very handy for when your notes archive becomes rather large!

Read the rest at SitePoint…

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The Purpose of Interaction Design?

by Kurt S. on March 28, 2009


Robert Fabricant – Behavior is our Medium from Interaction Design Association on Vimeo.
And the answer, invariably: “to elicit a certain behavior”.

Surprisingly, Robert’s assertion was not as obvious to all those in attendance as he had hoped. He got pushback on the idea that designers traffic in behavior. In a follow-up post he writes:

“There is universal acceptance of a holistic approach to human centered design within this community – generally referred to as ‘experience design’ (not my preferred term). This approach considers all of the contexts surrounding use and then tries to build a unified interaction model to support user needs over time, across these contexts. It focuses not just on expressed needs but on those that are unexpressed: the emotions, motivations, and desires that shape user engagement over time. In fact, more and more of our clients are looking for our help in identifying these latent, unmet needs. So, it is interesting to find designers who are very comfortable, in fact insistent, on this holistic approach and yet spooked by the idea that we are in the ‘behavior business’.”

I have to admit that I’m also quite shocked that some interaction designers don’t see what they do as influencing behavior. If you’re not influencing behavior…then what is it you’re doing?

Via Bokardo

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Is it Time for User-Centered Design to Evolve into Something Else?

by Kurt S. on March 26, 2009

“User-centered design was born in the 1980s, amidst a world filled with frustration with blinking VCR clocks and computer command lines. Up until this time, developers focused on making the devices work, giving little heed to how they’d be used. Terms like “user friendly” and “easy to use,” buzzwords for the UCD movement, soon became as common as “new and improved” on laundry soap.Fast forward 25 years and it now seems the foundations of user-centered design are now disintegrating. Notable community members are suggesting UCD practice is burdensome and returns little value.

There’s a growing sentiment that spending limited resources on user research takes away from essential design activities. Previously fundamental techniques, such as usability testing and persona development, are now regularly under attack. And let’s not forget that today’s shining stars, such as Google, Facebook, Twitter, and the iPod, came to their success without UCD practices.Is it time for user-centered design to evolve into something else? Or is there something else happening in our world of experience design that makes UCD obsolete? Should something else occupy the center of design”

Journey to the center of Design with Jared Spool. Watch the videos!

[click to continue...]

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Sierra Bravo & Fallon Team Up to Produce “Skimmer”

by Kurt S. on March 24, 2009

skimmer

Skimmer is all in part of a branding campaign by Fallon. “A lifestreaming thing that lets you see it all in one place” is what they are calling it. Read more about it at the developers blog.

Get more info:

ReadWriteWeb

Web Worker Daily

Sierra Bravo’s Site

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Twitter, the Most Important Website Since Google? Answer: Probably.

by Kurt S. on March 23, 2009

twittersearch

You just don’t know it yet. ; )

Chris Bennet writes almost the same post I’ve been working on for a while now. I’ll just highlight his major points and then continue on with my thoughts.

In the Beginning: Google Killed the Phone Book

“I think it is safe to say most everyone believes Google is currently the most important website on the internet. When I say important I mean the one that has effected how we use the internet the most thus far. Before it came out we were all satisfied with Yahoo, DogPile and other engines and then Google came a long and it got some grass roots buzz, it was the cool new minimalistic search engine that had surprisingly good results with a clean interface. Soon everyone that was savvy enough to know they could choose the search engine they retrieved info from, chose Google. Google didn’t enhance search, Google popularized search. Yes search was around before Google but people didn’t stop using the Yellow Pages and the Phone book and every other method of finding information until Google.”

Twitter as The Google and SEO Killer.

“You can go to CitySearch or Amazon to see reviews on a product or company, but you can go to Twitter to see less biased reviews and you can talk to the person making those reviews and ask specific questions.”

Twitter as the Media.

“What takes Google minutes or hours to show you takes Twitter seconds.”

“I used to search through Google Blogsearch, Digg, Delicious, Youtube to get breaking news but now I am alerted to it so quick through someones update, and I can go to Twitter search and get hundreds if not thousands of snippets of info and links seconds/minutes after it is happening.”

“Twitter will replace a lot of media outlets or at least steal a lot of share from them. The way companies can communicate and react to customers via Twitter is Gods great gift to customer communication and loyalty. Before Twitter and partly due to sites like Digg Comcast was the Cable provider ran by Lucifer himself, now because of the outreach that Comcast has utilized via Twitter it is on its way to Saint Hood. Dell has similar experiences. Twitter is finally helping companies be agile who without it were stiff and slow.”

Why is Twitter worth your time?

“Twitter is mainstream, the nature of Twitter allows every user to utilize its power in their own way, if you are a stay at home mom, CNN, Ashton Kutcher, Jimmy Fallon, small business owner, or the President of the United States you can use Twitter to better your objectives no matter what they may be.”

“People that have influence on Twitter will have influence on the world especially in media. If I was hiring in any kind of business that needed media/marketing presence and I had two nearly identical resumes on my desk and one applicant had no twitter account and the other had 15,000 followers who do you think I am going to hire?”

Are you for real?

“There will be a new media darling in a year just as Digg was before Twitter, but Twitter will take on its own role and it isn’t going anywhere. Soon pretty much anyone with an internet connection will be using Twitter if not to tweet but to find Real Time information. In my opinion it is the most influential and important site since Google.”

My Thoughts on the Future.

Many don’t see Twitter replacing Google but I don’t know if I would count my chickens. Generic search will still be around in some fashion but as the Internet becomes not only a place for commerce, education and communication it will become a place where the almighty “Trust” is formed. Trust in your business and your product but more importantly, trust in you as a person.

Maybe Twitter won’t stand the test of time but the model will. Google, Digg and the like are being gamed by so-called search and social specialist. Facebook is trying to make money so hard it’s turning off users and Google’s algorithm can’t take into account real-time interest. Google Trends is a fun service but why don’t you think the majority of Google’s services are still in “beta”? Accountability. They don’t want you to base your livelihood on their services and therefore and not accountable for any incorrect information. Do no evil right? You can’t do any evil if you never promised anything in the first place.

Where do we go from here?

I recently turned off service to my landline. It’s the first time I haven’t had a “home phone” in my life. When I was 15 I begged my father to get a second line so I could use the local BBS service without interruption (it was REALLY expensive to have two lines then!). When I told my Mother I was not going to have a home phone anymore she was absolutely shocked. Her first question was “How are people going to find you in the White Pages if you don’t have a home number?” I answered “Well, if they find me in the White Pages I probably don’t want to talk with them.”

There it is. After years and years of mistrust in unsolicited phone calls and un-labeled Caller-ID phone not only me but we are all free of the phone book now. My mother had the same attitude as many do about Google. What happens when “I want to be on the first page of search results for my product or service on Google.” is replaced with “I want 500K followers”? How do you game that?

Many small businesses finally are realizing the power of the “front page” of Google. The problem is that their service or product will probably never show there unless they pay heavily for it or stick to confusing PPC campaign. This goes back to one of the first questions I ask a client. “Do you want a higher ranking or do you need more traffic?” Twitter can drive more traffic and will soon make RSS feeds look like VHS tapes.

My final argument. (At least for this post)

Look at the numbers! Twitter grew by 1,689% from February 2008 to February 2009. But don’t count Facebook out. Facebook could also be the most important website since Google. From WebProNews:

“…John Battelle tried to put Twitter’s growth into perspective by noting, “Google (officially) launched in Sept 1998.  Three years later it had nearly 18mm US uniques (comscore).  Facebook launched in mid 2004.  Three years later it had nearly 27mm US unique users (comscore).  Twitter launched in March 2006.  Three years later it has (roughly) 8 million US uniques users (compete).”"

The numbers are hard to argue with. It looks here as if it’s a slow growth but that’s if you put it up against at search engine and a social networking site. For something that is so hard to grasp the purpose of and to figure out what to do with I feel that the numbers are staggering. Also, add the fact that Twitter hasn’t added any major features or done any big re-designs to their interface. They must be feeling pretty secure unlike Facebook.

Twitter is growing REALLY fast and if your marketing through interactive means you had better be paying close attention.

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Follow 50+ Designers & Agencies on Twitter!

by Kurt S. on March 21, 2009

SAN FRANCISCO - MARCH 10:  Twitter co-founder ...
Twitter Founder: Evan Willams

Designers and agencies are all over Twitter. Surprised? Neither am I.

CLICK HERE FOR THE LIST!

From GrainEdit & DefGrip

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New Hotness: Create a New Logo! Get Press!

by Kurt S. on March 20, 2009

wisconsin_logo_detail

“The most common complaint is its cost, at $50,000 of tax payers’ money. The basic response is “$50,000 for that?” No, people, it’s not. $50,000 covers more than just coming up with a slogan, a typeface and an icon. But that has always been the problem of reporting costs when announcing a logo, people just assume the designers pocketed all the money. I can’t verify that the designers — in this case, Wisconsin-based Red Brown Klé — didn’t pocket all the money but I am pretty positive this was not a $50,000-fee identity job.

The other main complaint was the slogan, “Live like you mean it,” which has been used by other products, campaigns and, as has been quoted in articles, even by motivational speakers and authors. Gasp, the horror: “motivational speakers and authors” have used a common phrase before Wisconsin! What a travesty. Again, people criticizing this logo need to get a grip, the problem with the tag line isn’t that it has been used before but simply that it’s generic without any specificity to Wisconsin. But so is “I Love New York”, you can love any darn state, so why does “I Love New York” only work for New York? It’s about building that message in people’s heads and if Wisconsin wants to embed the thought of living life as if you meant it, so be it, give it a chance.”

Via: Underconstruction

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Getting the Attention of Educators through Marketing

by Kurt S. on March 16, 2009

A teacher writing on a blackboard.
Image via Wikipedia

“You can send a sales rep, but the teacher is in the classroom all day,” says Kathleen Brantley, leader, channel management for MDR, the educa­tion division of database company D&B. “If you want to talk to him or her, you need to wait until their break.”

That’s why direct mail has traditionally been the most effective channel for education marketing. It allows busy educators to learn about a product or service on their own time, and then contact the selling company for more information.

Proper targeting is essential, however, especially for marketers such as Scholastic, which offers a wide variety of products for many teaching subjects and grade levels.

“We have monthly catalogs that are all really created by talking to teachers,” says Judy Newman, president of Scholastic Book Clubs. “We target catalogs by grade level, ethnicity and subject mat­ter, listening to what teachers need and creating the catalog based on that.”

Teachers appreciate the channel as well. Direct mail ranked highest in teacher preference when educators were asked which marketing channels they use in MDR surveys in 2002 and 2007. How­ever, between those two surveys, another channel gained significant popularity: the Internet.

“That wasn’t even on the list five years ago,” Brantley notes. “But teachers are very used to technology in the school environment, especially compared to some other professions. Many of them have grown up with it at this point.”

The Web’s ability to keep consumers and com­panies up to date with the latest developments is key to its popularity. When the American Recov­ery and Reinvestment Act — commonly known as the economic stimulus plan — was enacted earlier this year, Scholastic immediately introduced a microsite that explained which of its products were covered by the about $90 billion made available for education in the bill.

“We know that our customers need programs aligned to the different types of funding, so we have to make sure all our promotional info is clear as to what this product lines up to,” says Allison Feld­man, VP of marketing for Scholastic’s classroom and library group. “We do a lot of face-to-face events, and we found [that teachers] are having as much trouble as we have sifting through all that information. The Web lets us reach so many teachers, pushing out changing information.”

Scholastic’s heavily integrated approach to Internet marketing leverages its robust catalog initiatives, making sure its print materials contain drivers to the Web. It also sends e-mails that click through to its network of sites. Brantley says that e-mail is growing more popular among many edu­cational marketers due to its ease of targeting.

Read the rest of the article here at DMNews.

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Danah Boyd “Social Media is Here to Stay… Now What?”

by Kurt S. on March 10, 2009

DanahBoydSocial network sites became critically important to them because this was where they sat and gossiped, jockeyed for status, and functioned as digital flaneurs. They used these tools to see and be seen. Those using MySpace put great effort into decorating their profile and fleshing out their “About Me” section. The features and functionality of Facebook were fundamentally different, but virtual pets and quizzes served similar self-expression purposes on Facebook.

Teen conversations may appear completely irrational, or pointless at best. “Yo, wazzup?” “Not much, how you?” may not seem like much to an outsider, but this is a form of social grooming. It’s a way of checking in, confirming friendships, and negotiating social waters.

Adults have approached Facebook in very different ways. Adults are not hanging out on Facebook. They are more likely to respond to status messages than start a conversation on someone’s wall (unless it’s their birthday of course). Adults aren’t really decorating their profiles or making sure that their About Me’s are up-to-date. Adults, far more than teens, are using Facebook for its intended purpose as a social utility. For example, it is a tool for communicating with the past.

Adults may giggle about having run-ins with mates from high school, but underneath it all, many of them are curious. This isn’t that different than the school reunion. We all poo-poo the reunion, but secretly, we really want to know what happened to Bobbi Sue. Nowhere is this dynamic more visible than in the recent “25 Things” phenomena. While teens have been filling out personality quizzes since the dawn of social media, most adults only went through this phase once, as a newbie when they felt as though they really needed to forward the chain letter to 10 friends or else. The “25 Things” phenomenon took me by surprise until I started thinking about the intended audience. Teenagers craft quizzes for themselves and their friends. Adults are crafting them to show-off to people from the past and connect the dots between different audiences as a way of coping with the awkwardness of collapsed contexts.

Read the rest here…

Thanks to my favorite blog BoingBoing!
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2009 Trends in Social Influence Marketing

by Kurt S. on March 9, 2009

RazorfishDigitalReport09Each year Razorfish, an interactive marketing company, publishes its “Digital Outlook Report.” I just read the report, and it’s a must for people in any Internet business. Here are excerpts from my two favorite parts of the report.

Trends to Watch

  1. Advertisers will turn to “measurability” and “differentiation”
    in the recession.
  2. Search will not be immune to the impact of the economy.
  3. Social Influence Marketing will go mainstream.
  4. Online ad networks will contract; open ad exchanges will expand.
  5. This year, mobile will get smarter.
  6. Research and measurement will enter the digital age.
  7. “Portable” and “beyond-the-browser” opportunities will create new touchpoints for brands and content owners.
  8. Going digital will help TV modernize.

Trends in Social Influence Marketing by Shiv Singh

  1. Social media usage will result in more influence.
  2. The focus will shift to influencers.
  3. Top-down branding will experience growing impotence.
  4. Social advertising will grow up.
  5. The portable social graph will fuel marketing innovation.
  6. Not just friends, but friendsters, will start to matter.
  7. Social influence research will become more important than social measurement.
  8. Marketers will organize around Social Influence Marketing.
  9. The intranet will join the Web.
  10. Your CEO will join Facebook.

To get the report, click here. You can find more information about these topics at Socialmedia.alltop and Marketing.alltop.

Thanks to Guy Kawasaki for the link!

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